Leveraging AI to Analyze Sentiment and Derive Insights from Customer Feedbacks
Problem
Our client is a Philippines based customer experience solutions provider. They measure Customer Experience by using insightful feedback to improve the overall experience. The company wanted to quantify their customer experience data and draw a statistical inference to understand deeper insights so that they can provide in-depth analysis to their clients.
Solution Given
We crawled through feedbacks and created a sentiment analyzer that can analyze feedback on a real-time basis. The platform helps to understand the inherent factors responsible for positive or negative feedback. It helps the customer to build customized training for their client based on data.
Solution Impact
Our solution has helped with:
- automated analyzing each feedback which was a manual process
- reduced time consumption in gaining insight from feedback
- helped in understanding key entities responsible for offering better services
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Our Services
Data Engineering
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